If you run into issues with Driverless AI please open a ticket on our support portal and, if possible, include log files. The logs required will depend on whether the issues are associated with datasets, experiments, MLI, or other errors.


Sending Logs to H2O

This section describes the logs to send in the event of failures when running Driverless AI. For more information, please see Driverless AI Logs in the Driverless AI documentation.


Dataset Failures

  • Adding Datasets: If a dataset fails to import, a message on the screen should provide the reason for the failure. The logs to send are available in the Driverless AI ./tmp folder as ./tmp/h2oai_server.log.
  • Dataset Details: If a failure occurs when attempting to view Dataset Details, the logs to send are available in the Driverless AI ./tmp folder as ./tmp/h2oai_server.log.
  • Autovisualization: If a failure occurs when attempting to Visualize Datasets, a message on the screen should provide a reason for the failure. The logs to send are available in the Driverless AI ./tmp folder as ./tmp/h2oai_server.log.

Experiments

  • While Running an Experiment: An additional Log hyperlink is available on the right hand side of the Experiment page. Clicking on the Log hyperlink will present the experiment logs in real time. You can download these logs by clicking on the Download Logs button in the upper right corner. You can also retrieve the experiment log in the Driverless AI ./tmp folder as ./tmp/h2oai_experiment_{experiment_key}.log and ./tmp/h2oai_experiment_{experiment_key}_anonymized.log.
  • Autoreport Fails: An additional Log hyperlink is available on the right hand side of the Experiment page. Clicking on the Log hyperlink will present the experiment logs in real time. You can download these logs by clicking on the Download Logs button in the upper right corner.

MLI

  • During Model Interpretation: If a failure occurs during model interpretation, then the logs to send are in the Driverless AI ./tmp folder as ./tmp/h2oai_experiment_{mli_key}.log, ./tmp/h2oai_experiment_{mli_key}_anonymized.log, and ./tmp/mli_experiment_{mli_key}.log.


In all cases, the system logs can also be useful. Collecting them will depend on the way Driverless AI was installed. If you have a Docker install please collect the file ./log/{date_time}/dai.log from the Driverless AI ./log folder. For other installs, please see Installing  and Upgrading Driverless AI in the Driverless AI documentation for more information. If you navigate to the instructions specific to your install type, there will be a section on collecting system logs.